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Free shipping on all orders|Lifetime Warranty|Same day dispatch

Help and support

Proporta prides itself on its outstanding customer service and always strives to solve any queries that you may have wherever possible.
However, before you go to the trouble of contacting us please check out our Frequently Asked Questions where you’ll probably find most answers in seconds.
 

Shopping

     - Customer Reviews
     - Search for Accessories for your Device
     - Item Availability/Out of Stock
     - Promotion Codes and Special Offers
     - Privacy Policy
     - Terms and Conditions

Delivery and Returns

      - Where is my Order?
      - Can my order be sent tracked?
      - What Delivery Options do you Offer?
             o Standard Worldwide Delivery
             o International Business Tracked (Airsure)
             o International Business Signed
      - Why did you send me a tea bag with my order?
      - Delivery Rules and Restrictions
      - Returns and Exchanges
             o Products Including Lifetime Exchange Warranty
                - Proporta ninetysix
             o Products with a One Year Exchange Warranty
             o Non-Proporta Branded Products
             o Policy on Customized Cases
             o Refunding Shipping Costs
      - The Returns Process
      - Defective Items

Ordering

     - Order Processing
     - Payment Options
     - Payment Processing and Security
     - Pricing
     - Order History
     - Order Cancellations
     - Privacy Policy

Your Account and Profile

      - How to Register
      - Update Account/Personal Information
      - How do I change my password?
      - I've forgotten my password – can I reset it?
      - Unsubscribe to Newsletter

Proporta

      - Settlement of disputes
      - Create your case
      - Do you have a Reseller or Distributor near me?
      - Sales and Contact Information
      - Proporta Affiliates Scheme
      - Corporate Contact Information
      - Press Contact Information
      - Recruitment information
      - How to find us
      - YouTube
      - Blog
 

Customer Reviews


At Proporta, we pride ourselves on our excellent customer service and no quibble returns policy, which when put together with our Lifetime Warranty on all Proporta-branded products, means you can shop with us with total peace of mind. But don't just take our word for it, read reviews from real customers here.
 

Search for Accessories for your Device

There are two ways in which you can search for accessories for your device on our website:
1) If you’d like to see a list of all the accessories that Proporta make for your device (trust us, there should be quite a few!) then select your device from the device menu on the homepage. Once you have done this, you will then be redirected to another page which will display all the products Proporta currently offer for your device. The type of product you’re looking for (i.e. cables, power, and cases) can be easily navigated by ticking the relevant checkbox under 'Product Type', which can be found on the left-hand-side menu.
2) Alternatively, enter the name of the product that you are looking for (if you know it) in the search section of the homepage. If you’ve done your research and know the product’s SKU code, you can also enter this into the search box.
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Item Availability/Out of Stock

If the item that you have ordered is unavailable, coming soon or currently showing as out of stock, you will receive an email from us to inform you of its status and the expected delivery date. If you have paid by credit card, please be assured that we will not take any payment from your account until your item/s has been dispatched from Proporta Towers and your order is on its way to you.

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Promotion Codes and Special Offers

Promotion code/s for customization can be applied only on your next order with us. Please note that all your existing orders will be shipped with the confirmed order total. If you require any assistance please don't hesitate to contact us on hello@proporta.com

Proporta is currently offering free shipping on all orders.

Proporta likes to reward its customers from time to time by sending them discount promotion codes or by passing on details of our latest offers as a way of saying thank you for your valued custom (we’re really very nice you know). Please feel free to spread the love and pass this on to your friends and family.

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Privacy Policy

At Proporta, we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read our Privacy Policy carefully and check it periodically since it may change from time to time.

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Terms and Conditions

At Proporta, we recognise that understanding terms and conditions is really important and we know you’re aware of that too. However we also know that the legal stuff can sometimes be a bit boring and that you might not always “do the right thing” by reading them, so we’ve tried our best to keep them as informative, but jargon-free as possible. For a full list of our terms and conditions, please click here.

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Ordering

Order Processing

Orders are processed and shipped out on working days only (Monday through Friday, excluding bank holidays). We try our very best to send all products within 2 working days and we will notify you by email when your order is on its way to you.

If you chose to pay by credit or debit card, please be assured that we will not charge your card until we have checked your order and your products have been safely shipped out to you.

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Payment Options

Proporta is both happy and grateful to accept payment using the following payment methods:

- PayPal
- Visa
- Mastercard
- Maestro (not available for Euro payments)
- American Express
- JCB/JCL
- Bank Transfer

For USD ($) Payments:
Account Name PROPORTA USD
Swift BIC Number: MIDLGB22
IBAN : GB41MIDL40051567445381

For GBP (£) Payments:
Account Name: PROPORTA COM BCA
Account Number: 02121336
Sort Code: 40-14-03
Swift Code: MIDLGB2111V
IBAN Number: GB80MIDL40140302121336

For EURO (€) Payments
Account name: PROPORTA EUR
Account Number: 67455228
Swift BIC Number: MIDLGB22
IBAN: GB49MIDL40051567455228

When using the bank transfer option, please be aware that we will not be able to process your order until the funds have been cleared. We also ask you to ensure that you use the OrderID as the payment reference, so as not to slow the process system down at all.

Important Information: We are unable to send out any parts of an order that have been underpaid either through error or as a result of charges deducted by one or other bank. By opting to pay by BACs (bank transfer) you are responsible for covering all charges that this payment incurs: this includes charges made both by your own bank and the receiving bank.

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Payment Processing and Security

Proporta works closely with our trusted partner Thwarte to protect your personal and payment details. To verify our Thwarte SSL security certificate, please click below. 

Proporta likes to carry out additional security checks to make doubly sure that an order has been placed by the rightful card holder. If you think your credit or debit card has been used fraudulently, we advise that you notify your card provider immediately, in accordance with its reporting rules and procedures. For information on how we handle any personal information you provide us with, please read our Privacy Policy.

If you have chosen to pay by credit or debit card, please rest assured that we will not charge your card until we have checked your order and your products have been shipped out to you.



Proporta abides by the Consumer Protection (Distance Selling) Regulations 2000.

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Pricing

All products listed on Proporta’s site show the price exclusive and inclusive of VAT (where applicable) at the current rates and do not include delivery charges. The total cost of your order is the price of the products ordered including VAT (where applicable) and delivery charges dependent on the delivery option selected – all details regarding shipping methods can be found in the Delivery section of this FAQ page.

VAT matters for EU countries

The place of taxation is determined by where the goods are supplied. For more information visit:

http://ec.europa.eu/taxation_customs/taxation/vat/how_vat_works/vat_on_services/index_en.htm

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Order History

If you are a registered Proporta customer, you may check the status of your most recent orders by clicking on the 'Where's my order?' link & going to 'My orders. This is the easiest and fastest way to get the most current information regarding your order.

Click on "Home” to view the status of your most recent order and a summary or your order history. You may also update your Profile, Billing and Delivery information here for your future orders.

For a full list of our possible order statuses and their corresponding descriptions, please click here.

If you notice any problems with your order, please contact our Customer Services team by email hello@proporta.com or on +44 (0)845 123 2848 with your order number and email address.

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Order Cancellations

If you wish to make changes to or cancel your order prior to dispatch please call our Customer Services team on +44 (0)845 123 2848 with your order reference number and email address so that we have the best chance of intercepting your order. If it is outside of UK office hours (Monday to Friday, 9am to 5:30pm GMT) please leave us a message with your order details and we will act upon your message first thing – if you could please speak slowly and as clearly as possible so that we don’t miss any of your details, our ears will be very grateful.

Please note we generally dispatch orders within 2 working days. If we are unable to cancel your order prior to dispatch, we ask that you return your order to us once you have received it in accordance with our Returns Policy.

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Privacy Policy

Proporta's total commitment to customer service means we'll make sure that no-one, other than yourself, can access your account or view your financial details. For further information please consult our Privacy Policy.

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Delivery and Returns

Where is my Order?

To check the status of your most recent order, simply login to Proporta’s website and click on the Where's my order? page. This is the easiest and fastest way to get the most current information regarding your order.

If you order has been dispatched please see our Delivery options and charges section for our estimated delivery times. Although usually accurate, these shipping times are approximate so delivery may sometimes take a little longer than expected. We like to ask you to please wait at least five working days beyond your expected delivery date before contacting us, in case your products have been caught up along the way with the shipping service.

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Can my order be sent tracked?

All of our orders are sent by standard mail worldwide with air mail chosen if required. However, if you would like your order to be tracked we will happily arrange for it to be sent via other recorded means. You can select the option of delivery you would like at the checkout.

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What Delivery Options do you Offer?

At Proporta we offer a speedy and efficient service that is easy to use. All you need to do is choose what you want, where you want it and we’ll take it from there. We take responsibility for making sure that your product/s are delivered to you safely, and are experienced in delivering them quickly to any address you tell us to – be it for business of pleasure.

When you purchase a product from Proporta, the contract of sale only occurs when your goods are dispatched and your card is charged. We will NOT charge your credit card if for any reason we are unable to fulfil your order, including if the goods are not in stock. In a nutshell, your credit card will not be charged until your order has left the building.

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Standard Worldwide Delivery

The United States of America and Canada

Ordering from the US?

All items delivered to US or Canadian addresses will be delivered using the British Royal Mail and the US Postal Service or Canada Post (whichever service applies to your area) for free. We deliver thousands of parcels to the USA and Canada and have found this method to be two of our favourite things - both reliable and economical.
 
Delivery to the USA or Canada usually takes between 6-10 working days, so we ask that you please allow for this handling time when placing your order. However at busy times of year such as Christmas, or where delivery is made to a remote place, the big wigs at the postal services suggest that you may need to allow a little extra time so please be aware of this when placing your order. We can also send your order by International Business Tracked (previously known as Airsure) if you’d prefer, but we will have to charge you a little extra.  


The United Kingdom


For delivery purposes, we consider the following countries to be included in our definition of the UK: England, Northern Ireland, Scotland, Wales, outlying islands and all BFPO addresses.

All items delivered to a UK address will be sent using the Royal Mail postal service, free of charge. This takes between 3 - 5 working days from the time of dispatch, although we usually find it takes less. We can also send your order by Royal Mail Special Delivery if you’d prefer, but we will have to charge you a little extra.


Western Europe


So that we’re clear, the following countries are included in our definition of Western Europe: Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Ireland (Republic of), Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Vatican City State (Holy See), Gibraltar, Greece, Greenland, San Marino.

In Western Europe, please allow a maximum of 6-10 working days between your products leaving our arms and landing in yours, although delivery is usually a bit quicker than this. Products delivered to addresses in Western Europe will be sent via Airmail. We can also send your order by International Business Tracked (previously known as Airsure) if you’d prefer, but we will have to charge you a little extra.


Rest of the World


In terms of shipping and delivery, by the “Rest of the World” we mean any country where the delivery destination isn’t included in the lists above for Western Europe, USA and Canada or the United Kingdom.

All packages sent to addresses in the “Rest of the World” will be sent via Airmail. Please allow 10-15 working days from the time of dispatch for your lovely products to arrive.
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International Business Tracked (previously known as Airsure)

We also offer International Business Tracked as a delivery option, which basically means that your order will be sent pronto, on the next available flight, with priority handling (both at home and overseas) and will have an electronic tracking of delivery – all for just £8.50  / €15.50 / $18.50 per order.
The delivery tracking will be care of the Royal Mail whilst in the UK and then handed over to the destination country’s postal service as a priority item.

You can track your item here by visiting Royal Mail track and trace.

As much as we’d love to personally hand deliver your order ourselves, please be aware that different countries do have different postal standards so we cannot guarantee that the destination country’s postal service will track your International Business Tracked item the whole way, in every instance, or always be able to give you a confirmation of delivery. 

International Business Tracked is available to customers in the following countries: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, Slovak Republic, Spain, Spitzbergen, Sweden, Switzerland and USA.

As with all companies, please also remember that at busy times of year such as Christmas, or where delivery is made to a remote place, the big wigs at the postal services suggest that you may need to allow a little extra time.

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International Signed For Delivery

As we like to spoil you for choice, we also offer an International Business Signed delivery option, which basically means that the parcel we send to you will require a signature at the delivery address. This option is especially convenient if your mailbox is not fully secure or if there are mail problems in the area. The delivery times are similar to standard mail options, but a more convenient delivery is assured. For our customers in more remote areas, the delivery time is approximately 5-7 working days (generally double the speed of standard mail), at a cost of £6.25 / €9.25 / $11.95. What’s more, we are assured by the Royal Mail that the International Business Signed option is available for our customers just about everywhere in the world.

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Why did you send me a tea bag with my order?

Because we are nice and everyone loves a cuppa tea!

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Delivery Rules and Restrictions

We work our socks off to get your order out to you as quickly as possible. Orders are processed and shipped out on working days (Monday through Friday, excluding bank holidays). We will send all products the same day the order is received, for orders received prior to 2pm that day. We will notify you by email when your order has been sent out to you. For orders received after the 2pm cut-off, they will be processed and dispatched the next working day.

When you purchase a product from Proporta, the contract of sale only occurs when your goods are dispatched and your card is charged. We will NOT charge your credit card if for any reason we are unable to fulfil your order, including if the goods are not in stock.

If your order has not arrived after the estimated delivery times, please contact our Customer Services team on +44 127 380 8445 (Monday to Friday, 9am to 5:30pm GMT) and we will do our best to investigate into the matter.

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Returns and Exchanges

To view the address or print the returns address label, please go to here.

Having bought many things online ourselves, we know how irritating it can sometimes be when trying to return an item, and then being asked to pay for the postage. At Proporta, we try to make your experience as pain free as possible by offering a never-argue, Lifetime Exchange Warranty. We've even got the returns label for you to print off at www.proporta.com/returns

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Products including Lifetime Exchange warranty

We try to make your experience as pain free as possible by offering a never-argue, Lifetime Exchange Warranty on all Proporta* branded and BRUNSWICK ENGLAND hardware products. So, if for any reason or no reason at all you are not completely satisfied, you can return the product to us and we'll exchange it for another one. Over eighteen years of experience has shown us that our customers play nicely but, we're sure you'll understand that we can't accept returns due to normal, cosmetic, wear-and-tear - the warranty covers products which can no longer do their job or which have failed.

* Note: This excludes Proporta ninetysix, Proporta Smart, Proporta TurboChargers (and all of its contents) and the Proporta Pocket Power, which have a one year exchange warranty from the date of dispatch.

We can provide you with a full refund if a Proporta branded product is returned within 90 days from the date of dispatch.

Note: Due to PayPal refund policy, if your item is paid for with PayPal we can only accept returns within 60 days from date of purchase.

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Proporta ninetysix

All Proporta ninetysix products come with a standard one year exchange warranty. You will be entitled to a refund if a Proporta ninetysix branded product is returned within 90 days from the date of dispatch.

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Products with a One Year Exchange Warranty

All other products not explicitly included in the Lifetime Exchange Warranty section come with a one Year Exchange warranty as standard. This includes all Ted Baker, Barbour, Roxy, Quiksilver, Joules, Ben Allen, V&A, National Gallery, PhoGo, Lalita, Kenzo, NAF NAF, Morfica, Aquapac, Where's Wally, PhoGo and Freedom products. Products excluded from our Lifetime Exchange Warranty are listed here.

We’ll accept the return of these products for refunds, only if they’re returned to us within 30 days from the date we dispatched them to you. Provided you do this, we’ll be happy to a refund for the price that you paid for the item.

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Non-Proporta Branded Products

We’ll accept the return of all non-Proporta branded products, but only if they’re returned to us within 30 days from the date we dispatched them to you. Provided you do this, we’ll be happy to arrange an exchange or refund for the price that you paid for the item.

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Policy on Customized Cases

Customized Cases: We regret that we cannot offer refunds or replacements of customized cases unless there is a fault with the product or workmanship - in which case we will, as always, be happy to refund or replace according to your preference. Normally, we are happy to replace or refund a product if you change your mind but, once the case has been customized, we cannot offer it for resale. Our Lifetime Warranty is not affected - if your customized case (or any case) ever develops a fault, we will refund or replace it according to our Terms & Conditions.

All customized products will take 1-2 days to be dispatched than a standard product.

If no font is selected, the default font ''Caslon Antique Italic' will be used.

Promotion code/s for customization can be applied only on your next order with us. Please note that all your existing orders will be shipped with the confirmed order total. If you require any assistance please don't hesitate to contact us on hello@proporta.com

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Refunding Shipping Costs

Although we offer a no fuss money back guarantee on all Proporta branded products, shipping costs fall under a different policy...

You are not entitled to a refund on shipping for your order, unless the reason for the return is the fault of Proporta, in which case we’ll refund the shipping in full (only valid for Standard Worldwide Delivery). For example, if the product that you are returning has no fault and the reason for the return is simply that you have changed your mind and is nothing to do with the quality of the product or service that you’ve received, we will not issue a refund. Shipping refunds will sometimes be considered at the discretion of the Customer Services department. We can’t make any promises though and each instance will be viewed on an individual basis.

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The Returns Process

 
To return an item, please enclose a note giving us your reason for the return, wrap the package securely and send it to the address below. Unfortunately we cannot provide payment for any return shipping costs. It’s really important that you make sure your return is sent back to us within the times mentioned above as we can’t go back on this. In the instance of a defective product, please provide a full description of the fault and return the defective item to us in its original box (if any), with all warranty cards, licenses, manuals and accessories Please send the package to the address below:

US Only Returns Address:


Proporta.com USA,
303 Emily's Dr.
Tarboro
NC
27886
USA

UK, Europe and Rest of the World Returns Address:


Proporta.com - Returns Department
Unit 3 Woodingdean Business Park
Sea View Way
Brighton
BN2 6NX
UNITED KINGDOM.

(This returns policy does not affect your statutory rights.) 
To keep you informed and save you having to chase us, we’ll send you an email once we’ve processed your return. We try our best to do this within five working days of receiving your parcel. If you have asked for a refund, we’ll email you automatically so there’s no need to contact us. If you’ve asked for an exchange, we’ll get your returned product to you as soon as we can. So that it’s crystal clear (and because we love the sound of our own voices) when returning items it’s really important that you include a note with the following information, as without this we can’t process your refund or replacement and then we’ll all get upset:

- Your order reference number
- Details of why you’re returning the item to us
- An indication of whether you’d like us to exchange the item or arrange a refund
- The email address you used to place the order
- The delivery name you used to place the order
- A daytime contact telephone number (with country/area dialing codes), just in case we need to get in touch with you

We’ll try our hardest to get back to you as soon as we possibly can.

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Defective Items

Because we’re nice and are also delighted to say that this rarely happens, if you do find your Proporta product to be defective we’ll gladly provide you with an exchange or refund. Please see ‘The Returns Process' above for details of how to return a defective item to us.

To reiterate, the Proporta Lifetime Exchange Warranty applies only to Proporta branded products (excluding batteries or products that contain a battery and have a natural shelf-life) and the Proporta money back guarantee covers the cost of your Proporta product only. Proporta cannot accept responsibility for the cost of your electronic device, or for the cost of any other products that you own – even where those devices are used with Proporta products. If you need any help, please contact us by email or give us a call.

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Your Account and Profile

How to Register

To shop online with Proporta, we ask you to register your details by visiting our simple to use, Log In page. All of the personal information you provide will be kept safe from prying eyes, in accordance with our Privacy Policy.

As a registered Proporta customer, you can check the status of your most recent orders by visiting the Where's my order? page, which is by far, the easiest and fastest way to get the most current information regarding your order. You will also receive occasional emails from us telling you about our exclusive shopping offers, new product launches, free promotional items and much, much more.

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Update Account / Personal Information

In order to update your personal information, you must first sign into Proporta’s website through the Log In page.
Once you’ve signed in, simply click on the Where's my order? page where you can click the links on the left hand side menu, to update your Profile, Billing and Delivery information.

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How do I change my password?

Want to change your password? You can do so without a fuss. Just go to the ‘My account’ section after clicking 'Where's my order?' . Click on the 'Account Information' link, where you can update your password. Sorted.

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I've forgotten my password – can I reset it?

Have you forgotten what your password is? Don’t worry we forgive you.
1) Click the yellow ‘Login’ button in the top right-hand corner of the site.

2) When you’re prompted to put your details in, click the ‘Forgotten password?’ link.

3) Pop in the email address you registered with Proporta and click the ‘Submit' button.

4) A password reset email will wing its way to your email inbox where you can click the link provided in the email to enter a brand new password. No dramas.

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Unsubscribe to Newsletter

If you are a Proporta customer who no longer wishes to receive our regular email updates (we promise not to go all needy on you following the break up), there are a number of ways to remove yourself from our mailing list.

1) Unsubscribe Link – in each of the Proporta emails you will have received, there is an unsubscribe link which when clicked through, will remove your email address from our mailing list.

2) Your Account - you can update your mailing preferences through the Order Tracking option when you are logged into Proporta’s site by clicking on the ‘Edit profile’ option.
3) Email - send an email to us at hello@proporta.com to unsubscribe with the subject ‘Unsubscribe’ and we will remove your email address straight away.

4) Phone - you may also call our Customer Service team on +44 127 380 8445 (Monday to Friday, 9am to 5:30pm GMT) with your request and we will try to remove your name from our email list as soon as possible.

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Proporta

Settlement of disputes

These conditions of online sale are subject to English law.

In case of dispute, jurisdiction is given to the competent courts of London (UK), despite multiple defendants or warranty.

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Do you have a Reseller or Distributor near me?

Although we have some distributors, it’s safe to assume that none of them carry a complete catalogue of all our products, therefore we would recommend you order directly from us or give us a call so that we can  process your order. We ship worldwide for free in a matter of days.

If you’re desperate to get your hands on one of our products this instant, feel free to give us a call on +44 127 380 8445 and we can check whether we have any distributors in your area.

Proporta.com Ltd
Unit 3 Woodingdean Business Park
Sea View Way
Brighton
BN2 6NX
UNITED KINGDOM

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Sales and Contact Information

If our FAQ section doesn’t answer your question and you still need to get in touch, you can contact us by email through our online enquiry system where we’ll aim to answer your question within 24 working hours.

Alternatively, you can call our Customer Service team and we will try our best to help you.

Telephone: +44 127 380 8445
Fax: +44 (0) 1273 808 483
US Callers: 01144845 123 2848

We’re afraid we cannot offer you any technical support on your device. In order to send you in the right direction, we have compiled a list of manufacturers here and added a link to their own customer support pages who should be able to help you solve any problems you are experiencing.

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Proporta Affiliates Scheme

Proporta operate a successful Affiliates scheme that is simple to set up and offers attractive rates of commission and full transparency on reporting. Visit our Affiliates Scheme for more information.

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Corporate Contact Information

If you would like to make a particular request on behalf of a company which is not covered by our FAQs, we would love to hear from you.

Corporate Orders

If you are ordering on behalf of a company or are placing a particularly large order, please feel free to contact our Customer service team at hello@proporta.com or speak to us on +44 127 380 8445 (Monday to Friday, 9am to 5:30pm GMT) and we will be happy to discuss your ordering needs.

Retail Opportunities

Proporta also distribute a wide selection of its product catalogue through a number of Europe’s most successful, and trusted retailers. If you are interested in distributing our products, please email our sales team at resellers@proporta.com or speak to us on +44 127 380 8445 (Monday to Friday, 9am to 5:30pm GMT) and we'll be happy to discuss all retail opportunities.

OEM Manufacturing Requests

You may also be interested to know that Proporta is experienced in designing and manufacturing products for a number of branded partners. If you are interested in working with Proporta in a similar fashion please email OEM@proporta.com with your design requirements or call +44 127 380 8445 (Monday to Friday, 9am to 5:30pm GMT) to discuss how Proporta can meet your brand or company’s needs.

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Press Contact Information

For press enquiries please email your request to sarahs@proporta.com who will be pleased to hear from you.

 

Recruitment information

 

Proporta isn't a conventional company. We don't intend to become one. Although we're focused on smart business practices and passionate about expanding our services for clients and customers worldwide, we strive to retain our small company feel. If you're interested in becoming a member of the team, please contact Debbie: debbie@proporta.com and she'll gladly give you the low down.

 

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