For a fee of just £10 (inc. VAT) we will send you Proporta’s Rapid Repair Service Kit.
This contains everything you need to send your damaged device, by Royal Mail Guaranteed Special Delivery, without any risk of (further) damage. You will simply need to complete the form enclosed with the Repair Kit, so we have the relevant details, and return it with your device. Send your completed Repair Kit from any Post Office (no postage costs required) and the experts will take over.
As soon as your device has been inspected, a member of the repair team will contact you. They will give you an accurate repair cost and a timescale for getting your device back to you. They will then go ahead with your repair as agreed. Once the repair is complete and it has passed through the rigorous testing procedures, you will be contacted. Payment for your repair will be collected and insured delivery back to you will be arranged.
Please make sure when sending your device that you have taken a full backup of your data and applications: it is standard procedure to reset your device to factory settings. If you are unable to backup please make sure you let us know via the repair form and the experts will do their best to perform a backup for you.
Your Rapid Repair Kit includes:
- A case to keep your device secure while in transit*
- A postage paid Royal Mail Special Delivery envelope
- A repairs request form to be completed by you
- An information sheet outlining the full repairs process
Please do not send power adapters, cables or memory cards. All that's needed is the unit and its battery.
For MP3 player repairs, please enquire beforehand on the number provided as due to the wide range of players available we would need to check availability for parts. Please click here to see a full list of the devices which we can repair.
We keep a wide range of parts in stock, however, some delays may occur due to external sourcing of parts.
This service is currently only available to customers based in the UK.
All work is carried out by trained staff and is fully guaranteed for 12 months. Repairs using our repair service will invalidate any manufacturers warranty.
Repairs are normally completed within 10 - 14 days.
Please be aware that the cost of the Rapid Repair Service Kit is unfortunately non-refundable, regardless of whether any repairs work was undertaken.
Please also note that customer units submitted for diagnostics that remain uncollected or have an outstanding return shipping fee, will be stored for a maximum of 6 months. For each completed week that passes a storage cost of £2.50 will apply. Once the storage cost exceeds the value of the damaged / faulty unit or after 6 months have elapsed the units will be disposed of.
* Please note that the case provided with your repair kit is for transit purposes only and won't be returned with your device (although we do promise to keep it wrapped up safe and sound in a temporary case).
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