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Proporta Returns Labels

We're very sorry to hear that you're thinking of returning your item. As a small business, feedback is really important to us so if there's anything we can do to change your mind, win you over or if you want to speak to one of our team directly, please don't hesitate to get in touch with us on +44(0)1273 808445 or email us at hello@proporta.com

This returns label must not be used for returning any portable chargers, please contact hello@proporta.com
To return an item, please print off our Address Label using the link below.

- or click here for printer-friendly version

Return label (US)
It’s really important that you include a note with the following information, as without this we can’t process your refund or replacement and we don't want anyone getting upset:

* your name, email address and a daytime contact telephone number (with country/area dialing codes), just in case we need to get in touch with you (the same used to place your order)

* your order reference number (beginning OR4000...)

* the reason for returning the item

* whether you'd like a replacement or a refund

Please wrap the package securely. Unfortunately we cannot provide payment for any return shipping costs.

In the instance of a defective product, please provide a full description of the fault and return the defective item to us in its original box (if any), with all warranty cards, licenses, manuals and accessories.

What happens next?
We'll keep you informed via email once your item is received and once we have processed your request, to save you having to chase us. We’ll also send you an email once we’ve received your return (we always try to do this on the same working day).

If you have asked for a refund, we’ll email you automatically so there’s no need to contact us.

If you’ve asked for an exchange, we’ll get your returned product to you as soon as we can.
with love