At Proporta, we recognise that understanding terms and conditions is really important and we know you’re aware of that too. However we also know that the legal stuff can sometimes be a bit boring and that you might not always “do the right thing” by reading them, so we’ve tried our best to keep them as informative, but jargon-free as possible.

Below is a list of summaries which link to the relevant section, making it easier for you to search on the specifics. Remember, these terms and conditions are what you are agreeing to when you place an order with Proporta so it’s important that you do read them in full - ignorantia legis neminem excusat and all that.




Proporta is committed to your security and privacy. We understand that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.

Proporta's total commitment to customer service means we'll make sure that no-one, other than yourself, can access your account or view your financial details. We also understand that junk mail can be really annoying so promise not to pass on your email address, home address or any other details to anyone.

  Delivery Information

•      - The United States of America and Canada
•      - The United Kingdom
•      - Western Europe
•      - Airsure Delivery Information
•      - Rest of the World

Our Returns Policy

•      - Proporta Branded Products
•      - Software
•      - Non-Proporta Branded Products
•      - Defective Products
•      - Refunding Shipping Costs
•      - To Return an Item
•      - UK, Europe and Rest of the World Returns Address
•      - US Only Returns Address

Customs Information



Delivery Information

At Proporta we offer a speedy and efficient service that is easy to use. All you need to do is choose what you want, where you want it and we’ll take it from there. We take responsibility for making sure that your product/s are delivered to you safely, and are experienced in delivering them quickly to any address you tell us to – be it for business of pleasure.

When you purchase a product from Proporta, the contract of sale only occurs when your goods are dispatched and your card is charged. We will NOT charge your credit card if for any reason we are unable to fulfil your order, including if the goods are not in stock. In a nutshell, your credit card will not be charged until your order has left the building.

The United States of America and Canada
All items delivered to US or Canadian addresses will be delivered using the British Royal Mail and the US Postal Service or Canada Post (whichever service applies to your area). We deliver thousands of parcels to the USA and Canada and have found this method to be two of our favourite things - both reliable and economical.

Delivery to the USA or Canada usually takes between 6-10 days so please allow for this when ordering. However at busy times of year such as Christmas, or where delivery is made to a remote place, the big wigs at the postal services suggest that you may need to allow a little extra time so please be aware of this when placing your order.

The United Kingdom
For delivery purposes, we consider the following countries to be included in our definition of the UK: England, Northern Ireland, Scotland, Wales, outlying islands and all BFPO addresses.

All items delivered to a UK address will be sent using the Royal Mail postal service and costs £3.95 inc. VAT. This takes between 2-3 working days from the time of dispatch, although we usually find it is less. We can also send your order by Royal Mail Special Delivery if you’d prefer, but we will have to charge you a little extra. In the rare event of a postal strike orders may take slightly longer to arrive, we apologise for any inconvenience this may cause.

If you can’t wait to get your hands on your order we also offer two next day delivery options within the UK, for an additional charge - Next Day before 9am (£11.75 inc. VAT), and Next Day guaranteed before 4pm (£10.00 inc. VAT). Simply specify your delivery preference during the order process, but please be aware that your order must be placed before 2pm to take advantage of this speedy service. If placed after 2pm on a Friday, including over the weekend, we will dispatch your order on Monday for delivery on Tuesday, and if Monday just so happens to be a public holiday, we’ll dispatch your order on Tuesday. Regrettably, Next Day delivery options are not available for delivery addresses to Northern Ireland (we think it’s something to do with the Postie not being able to swim fast enough).

Western Europe
So that we’re clear, the following countries are included in our definition of Western Europe: Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Ireland (Republic of), Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Vatican City State (Holy See), Gibraltar, Greece, Greenland, San Marino.

In Western Europe, please allow a maximum of 6-10 working days between your products leaving our arms and landing in yours, although delivery is usually a bit quicker than this. Products delivered to addresses in Western Europe will be sent via Airmail.

Airsure Delivery Information
We also offer Airsure as a delivery option, which basically means that your order will be sent pronto, on the next available flight, with priority handling (both at home and overseas) and will have an electronic tracking of delivery. The delivery tracking will be care of the Royal Mail whilst in the UK and then handed over to the destination country’s postal service as a priority item.

As much as we’d love to personally hand deliver your order ourselves, please be aware that different countries do have different postal standards so we cannot guarantee that the destination country’s postal service will track your Airsure item the whole way, in every instance, or always be able to give you a confirmation of delivery.

Airsure is available to customers in the following countries: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, New Zealand, Norway, Portugal, Republic of Ireland, Slovak Republic, Spain, Spitzbergen, Sweden, Switzerland and USA.

As with all companies, please also remember that at busy times of year such as Christmas, or where delivery is made to a remote place, the big wigs at the postal services suggest that you may need to allow a little extra time.

Rest of the World
In terms of shipping and delivery, by the “Rest of the World” we mean any country where the delivery destination isn’t included in the lists above for Western Europe, USA and Canada or the United Kingdom.

All packages sent to addresses in the “Rest of the World” will be sent via Airmail. Please allow 10-15 working days from the time of dispatch for your lovely products to arrive.



Our Returns Policy

Having bought many things online ourselves, we know how irritating it can when trying to return an item. Proporta has learnt from this experience and therefore tries to make your experience as pain free as possible by offering a never-argue, money back guarantee on all our Proporta-branded hardware products. We hope you never have to, but if for any reason or no reason at all you would like to return your product/s to us, please feel free to contact us and we’ll do our best to help.

Proporta Branded Products
All Proporta branded hardware products come with a Lifetime Exchange Warranty so if for any reason or no reason at all you are not completely satisfied, you can return the product to us and we'll exchange it for another one. We can provide you with a refund if the product is returned within 90 days from the date of dispatch. This excludes batteries or products that contain a battery and have a natural shelf-life.

Note: All Proporta TurboChargers come under two year warranty from the date of dispatch.


Software
All of Proporta’s software applications are available on a “try before you buy” basis, so feel free to have a play around before you make your purchase. This may be extra useful to you as Proporta Software isn’t covered by the refund or exchange offer.

Non-Proporta Branded Products
We’ll accept the return of all non-Proporta branded products, but only if they’re returned to us within 30 days from the date we dispatched them to you. Provided you do this, we’ll be happy to arrange an exchange or refund for the price that you paid for the item.

Defective Products
Because we’re nice and are also delighted to say that this rarely happens, if you do find your Proporta product to be defective we’ll gladly provide you with an exchange or refund. Please see ‘To return an item' below for details of how to return a defective item to us.

The Proporta Lifetime Exchange Warranty applies only to Proporta branded products (excluding batteries or products that contain a battery and have a natural shelf-life). The Proporta money back guarantee covers the cost of your Proporta product only. Proporta cannot accept responsibility for the cost of your electronic device, or for the cost of any other products that you own – even where those devices are used with Proporta products. If you need any help, please contact us by email or give us a call.

Refunding Shipping Costs
Although we offer a no fuss money back guarantee on all Proporta branded products, shipping costs fall under a different policy…

You are not entitled to a refund on shipping for your order, unless the reason for the return is the fault of Proporta, in which case we’ll refund the shipping in full. For example, if the product that you are returning has no fault and the reason for the return is simply that you have changed your mind and is nothing to do with the quality of the product or service that you’ve received, we will not issue a refund. Shipping refunds will sometimes be considered at the discretion of the Customer Services department. We can’t make any promises though and each instance will be viewed on an individual basis.

To Return an Item
To return an item, please enclose a note giving us your reason for the return, wrap the package securely and send it to the address below. Unfortunately we cannot provide payment for any return shipping costs. It’s really important that you make sure your return is sent back to us within the times mentioned above as we can’t go back on this. In the instance of a defective product, please provide a full description of the fault and return the defective item to us in its original box (if any), with all warranty cards, licenses, manuals and accessories Please send the package to the address below:

UK, Europe and Rest of the World Returns Address:
Proporta.com, Returns Department,
Unit 3, Woodingdean Business Park,
Sea View Way, Brighton BN2 6NX
UNITED KINGDOM.

US Only Returns Address:
Proporta.com USA,
1125 Moon Lake Drive
Naples,
FL 34104-6606
USA

(This returns policy does not affect your statutory rights.)

To keep you informed and save you having to chase us, we’ll send you an email once we’ve processed your return. We try our best to do this within five working days. If you have asked for a refund, we’ll email you automatically so there’s no need to contact us. If you’ve asked for an exchange, we’ll get your returned product to you as soon as we can. So that it’s crystal clear (and because we love the sound of our own voices) when returning items it’s really important that you include a note with the following information, as without this we can’t process your refund or replacement and then we’ll all get upset:

   - Your order reference number
   - Details of why you’re returning the item to us
   - An indication of whether you’d like us to exchange the item or arrange a refund
   - The email address you used to place the order
   - The delivery name you used to place the order
   - A daytime contact telephone number (with country/area dialing codes), just in case we need to get in touch with you

We’ll try our hardest to get back to you as soon as we possibly can.



Customs Information

When ordering goods from Proporta for delivery overseas, you may be subject to import duties and taxes (we know - pesky customs). Good news though - these are levied once the package reaches your country. Any additional charges for customs clearance however must be borne by you. We’re sorry, but we have no control over these and cannot predict what they may be. Customs policies vary widely from country to country, so try giving your local customs office a call for further information. Also, please note that when ordering from Proporta, you are considered the importer of record (owner/purchaser of goods) and therefore must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally, to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Also, we may communicate information such as order, delivery and product details to our international carriers and such information may be communicated by the carriers to customs authorities. This is to facilitate customs clearance and comply with local laws.

If your order is a gift for a lucky someone, the package is marked "Gift". As with all companies, customs authorities require us to state the cost of the gift item directly on the customs form.


Congratulations! You’ve made it to the end of our terms and conditions. Now go stick the kettle on and make yourself a cup of tea…you deserve it.