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“Create your case” FAQs

What is the “Create your case” service from Proporta?
The Proporta “Create your case” service allows you to stand out from the crowd by customizing your cell phone or tablet protective case with any image of your choosing, or you can select a unique design from one of our exclusive collections, including classic designs from the Victoria & Albert museum, Brighton graffiti artist Ben Allen and never seen before Proporta designs.

How do you customize the case?
We print your image on your case in using an advanced 3D ETCH print technology. Your image is embedded into shatterproof polycarbonate that is scratch and UV resistant.

How long does it take to customize my case and send it to me?
Please allow up to three working days for your case to be dispatched to you. How long it takes to arrive then depends on the postal service option selected at checkout. Shipments to the USA and Canada usually take 6-10 working days.

How strong and protective are the cases?
Your case is made from a shatterproof polycarbonate that is scratch and UV resistant.

How will I know if my photo is of sufficient quality?
Try to pick the best quality photo you have and don't stretch or enlarge it too much, if you can help it. We will get in touch with you via email if we believe your photo is not of sufficient quality.

Will the image rub off over time?

Your image is embedded into shatterproof polycarbonate that is scratch and UV resistant, so it cannot rub off.

What devices do you support?
Currently we support:
iPhone 5S
iPhone 5
iPhone 4S
iPhone 4
iPad mini
Samsung Galaxy S4
Samsung Galaxy S3

We plan to expand the range of devices supported over time. If you have a cell phone or tablet that you'd like to customize but is not currently supported, please tell us hello@proporta.com.

Can I buy a standard Proporta case and a custom case at the same time?
Yes you can. However, they will be shipped to you separately but you will only ever pay one shipping charge (if applicable).

Are there any countries you cannot provide the “Create your case” service to?
We can ship your custom case to the same list of countries we support currently.

What happens if I am not happy or want to return an item?
If you don't love it we'll take it back. We strive to exceed your expectations with every case we make for you.
If you are not satisfied for any reason, you may return any unused products for a replacement, refund or account credit within 30 days of receipt.
The Proporta Lifetime Exchange Warranty does not apply to the “Create your case” service.

Can I customize more than one case at a time?
You can order more than one case of the same design at the same time. But you cannot add two different designs to your basket at the same time. If you try to do that, your first design will be lost (don't worry, we do warn you if you try to do that).

Can you customize cases with a corporate or business logo, for example?
Yes we can. If you have a special requirement regarding the image or design of a case, please talk to us hello@proporta.com and we'd be happy to help.