Skip to content

Terms and Conditions

Terms and conditions

Understanding terms and conditions is important. We also know that the legal stuff can sometimes be a bit boring and that you might not always “do the right thing” by reading them, so we’ve tried our best to keep them as informative and jargon-free as possible.
Below is a list of summaries which link to the relevant section, making it easier for you to search on the specifics. Remember, these terms and conditions are what you are agreeing to when you place an order with Proporta so it’s important that you do read them in full - ignorantia legis neminem excusat and all that.

Security & Privacy

Proporta is committed to your security and privacy. Please refer to our privacy policy for full details here.

We promise to keep your personal information safe and secure. We'll make sure that no-one, other than yourself, can access your account or view your financial details. We also understand that junk mail can be really annoying so promise not to pass on your email address, home address or any other details to any third party other than eKomi our independent provider of reviews and feedback. Whom only details of the products ordered and the email address are passed.


A Special Note About Children


The Website is not designed or intended for use by children under the age of 16, and our Products and Services may not be purchased by children under the age of 16. We do not intentionally gather personal information from visitors who are under the age of 16. If you are under the age of 16, you are not permitted to submit any personal information to us. If you are under the age of 16, you should use the Website only with consent of a parent or guardian.


Payment Terms and Contract of Sale

When you purchase a product from Proporta, the contract of sale only occurs when your goods are dispatched and your card is charged. We will NOT charge your credit card if for any reason we are unable to fulfil your order, including if the goods are not in stock. In a nutshell, your credit card will not be charged until your order has left the building.

Our Returns Policy

At Proporta, we try to make your experience as pain free as possible by offering a never-argue, Lifetime Exchange Warranty.


Policy on Personalised Cases

Personalised Cases: We regret that we cannot cancel orders once placed or offer refunds or replacements of personalised cases unless there is a fault with the product - in which case we will, as always, be happy to refund or replace according to your preference and our terms. Normally, we are happy to replace or refund a product if you change your mind but, once the case has been personalised, we cannot offer it for resale. Our Lifetime Warranty is not affected - if your personalised case (or any case) ever develops a fault, we will refund or replace it according to our Terms and Conditions.

When using our personalisation service, it is your responsibility to comply with any relevant laws and not to cause offence or harm to any person or organisation. You also agree not to supply by any means copyrighted material without the express permission of the copyright owner.

Proporta reserves the right to use any designs or text supplied by its customers for the purposes of promotion. Please contact us if you would like us to waive this right.

All personalised products will take 1-2 days to be dispatched than a standard product.

If no font is selected, the default font 'Noto Serif' will be used.

Promotion code/s for personalisation can be applied only on your next order with us. Please note that all your existing orders will be shipped with the confirmed order total. If you require any assistance please don't hesitate to contact us on Please note: Some of the promotions we run, are not to be used in conjunction with any other offer including free shipping.
Note: The free shipping promotion doesn't apply to any portable chargers/batteries.



All site-wide promotional offers don't include any Greenwich products.
Proporta reserves the right to extend or cancel or change any Promotion at any time.

Competitions & Giveaways

  1. Entry into the prize draw is free. 

  2. Entry into the draw is made by completing all the tasks on the prize draw post on

  3. Only one entry per person is permitted per weekly prize period. Entries will not roll over to the following week.

  4. Max one prize per person for the promotional period.

  5. No responsibility will be taken by Proporta for entries which for technical or other reasons are not entered correctly, lost or are awarded in error. Incorrect and incomplete entries will not qualify for the prize draw. No entries from agents, third parties, organised group or applications automatically generated by computer will be accepted.
  6. The winners will be drawn at random from all eligible entries.

  7. Winners will be contacted via DM or email after the draw and given details of how to claim their prize.

  8. If a winner has not responded to the email or direct message within 2 working days, an alternative winner will be drawn. Up to a maximum of two alternate winners will be chosen following the initial draw.

  9. The prize draw may be promoted in other Proporta sponsored promotions before the closing date.

  10. All entrants to the prize draw will be deemed to have accepted the rules.

  11. All prize elements are subject to availability.

  12. The judge's decision is final and no correspondence will be entered into.

  13. There are no cash or other prize alternatives available in whole or in part.

  14. Any product image used may be an illustrative example and does not show the exact prize. 


Lifetime Exchange Warranty

All Proporta* branded and Greenwich hardware products come with a Lifetime Exchange Warranty. So if there is a manufacturing fault or during your first 14 days you're not totally happy, you can return the product to us and we'll exchange it for another one. The Proporta lifetime exchange warranty is designed to cover manufacturing defects and is only valid for the lifetime of the relevant device/phone the product is designed for and is non-exchangeable and non-transferable. In the event that the original product is no longer available, a best match alternative product of similar value for the same device/phone will be offered. To register for your Lifetime Exchange Warranty, visit

Note: Proporta's warranty applies to your initial purchase only. The lifetime exchange warranty excludes Proporta ninetysix, Proporta Smart, Proporta TurboChargers (and all of its contents) and the Proporta Pocket Power, which have a one year exchange warranty from the date of dispatch.

We can provide you with a full refund if a Proporta branded product is returned within 90 days from the date of dispatch.

Note: Due to PayPal refund policy, if your item is paid for with PayPal we can only accept returns within 60 days from date of purchase.


Products with a One Year Exchange Warranty

All other products not explicitly included in the Lifetime Exchange Warranty section come with a one Year Exchange warranty as standard. This applies from the date of dispatch. This includes all Ted Baker amd Jack Wills products. Products excluded from our Lifetime Exchange Warranty are listed here.

We’ll accept the return of these products for refunds, only if they’re returned to us within 30 days from the date we dispatched them to you. Provided you do this, we’ll be happy to a refund for the price that you paid for the item.

Note: Proporta's warranty applies to your initial purchase only.

Non-Proporta Branded Products


We’ll accept the return of all non-Proporta branded products, but only if they’re returned to us within 30 days from the date we dispatched them to you. Provided you do this, we’ll be happy to arrange a refund for the price that you paid for the item.

Defective Products

Because we’re nice and are also delighted to say that this rarely happens, if you do find your Proporta product to be defective we’ll gladly provide you with an exchange or refund. Refund periods will vary according to the product brand. Please see ‘To return an item' below for details of how to return a defective item to us. The Proporta Lifetime Exchange Warranty applies only to Proporta branded products (excluding batteries or products that contain a battery and have a natural shelf-life). The Proporta money back guarantee covers the cost of your Proporta product only.


Incorrect or incomplete address

Proporta is not liable for orders placed with incorrect or incomplete shipping addresses.


Device damage or data loss


Proporta cannot accept responsibility for the cost of your electronic device, or for the cost of any other products that you own – even where those devices are used with Proporta products. If you need any help, please contact us by email or give us a call.

Refunding Shipping Costs

If the reason for the return is the fault of Proporta, in which case we’ll refund the shipping in full (only valid for Standard Worldwide Delivery). For example, if the product that you are returning has no fault and the reason for the return is simply that you have changed your mind and is nothing to do with the quality of the product or service that you’ve received, we will not issue a refund. Shipping refunds will sometimes be considered at the discretion of the Customer Services department. We can’t make any promises though and each instance will be viewed on an individual basis.

Customs Information

When ordering goods from Proporta for delivery outsite of the United Kingdom, you may be subject to import duties and taxes. These are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. We are sorry, but we have no control over these and cannot predict what they may be.

Customs policies vary widely from country to country, so try giving your local customs office a call for further information. Also, please note that when ordering from Proporta, you are considered the importer of record (owner/purchaser of goods) and therefore must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally, to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Also, we may communicate information such as order, delivery and product details to our international carriers and such information may be communicated by the carriers to customs authorities. This is to facilitate customs clearance and comply with local laws.


Right to Refuse Service

In exceptional circumstances Proporta Mobile Ltd. reserves the right to refuse service. The grounds include, but are not limited to the following reasons:

  • Repeated lost in post orders
  • Submitting invalid order information at the time of purchase
  • Use of multiple accounts to circumenvent promotion terms
  • Suspected fraud

Settlement of disputes

These conditions of online sale are subject to English law.

In case of dispute, jurisdiction is given to the competent courts of London (UK), despite multiple defendants or warranty.


Licence for Use of Images

The reproduction by whatever means of the whole or any part of any Collection Image (including, without limitation, slide projection, artist’s reference, artist’s illustration, layout or presentation of Images) is strictly forbidden without our specific written permission. You must inform us of your proposals as to when and how an Image is intended to be used. We will then consider whether we would wish to grant a licence and, if so, on what terms.
No reproduction rights are granted by virtue of delivery of Images unless expressly indicated. Your right to reproduce an Image arises only if licence terms are agreed. You must satisfy yourself that all necessary rights, model releases or consents which may be required for reproduction are obtained and that the use of any Image is not obscene, indecent, libellous or unlawful. We make no claim or warranty with regard to your use of content, names, text, people, trademarks or copyright material depicted in any Image and you will indemnify us in respect of any claims, damages, costs or expenses we incur arising from the use of any Image supplied to you.
Reproduction rights (if granted), unless otherwise agreed in writing are
(a) subject to these terms and conditions and any terms and conditions set out in the delivery note and licence,
(b) non-exclusive reproduction rights for single use only. A single use means a reproduction in one size for one edition of a single publication, published in one language only,
(c) strictly limited to the use, period of time and territory stated in the licence,
(d) personal to you and not assignable by you to any third party.
Collection Images shall not be altered or manipulated, added to, or have any part deleted without our prior written consent.
You must provide us on publication with at least one complimentary copy of any publication in which the reproduction of the Collection Image appears.

The content of the pages of the “Create a case” service is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the pages of this service for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on the pages of this service is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this service meet your specific requirements.

This service contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in the pages of this service, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this service may give rise to a claim for damages and/or be a criminal offence.

Congratulations! You’ve made it to the end of our terms and conditions. Now go stick the kettle on and make yourself a cup of tea…you deserve it.

-- has been added to your cart.

View Cart